Who is responsible for your information
Copla Ltd is the data controller for PlanningMapsUK.com. Copla Ltd is registered in England and Wales under company number 05065751. Its registered office is 8 High Street, Heathfield, East Sussex, TN21 8LS.
You can contact us about privacy by emailing [email protected], calling 01856 898 022, or writing to 28 Junction Road, Kirkwall, KW15 1AB.
This notice covers PlanningMapsUK.com. UKPlanningMaps.com is a separate website operated by Copla Ltd and has its own privacy information for purchases and customer accounts.
Information we use
- Enquiries and listing amendments
- Your name, contact details, the organisation you represent and the content of messages you send by email, telephone or post.
- Professional-directory information
- Business names, professional names and roles, public business addresses, telephone numbers, email addresses, websites, service areas, professional memberships, social profiles and links to independent review services. Some of this is personal information where it identifies a sole trader or named business contact.
- Technical and security information
- Internet Protocol address, browser and device information, request time, referring page and security events recorded by our hosting and infrastructure providers when the site is requested.
- External-content choices
- If you choose to load a supported social-media feed, your browser stores that provider choice locally so the site can respect it.
- Optional analytics information
- If you consent to Google Analytics, we receive information about pages viewed, interactions, approximate location, referring source, session identifiers, and broad browser and device details. We do not use Google Analytics to identify you by name or for advertising personalisation.
We do not use this website to make decisions about people solely by automated means, and we do not sell personal information.
Information in the Planning Professionals directory
Directory information comes from publicly available sources, including the business's own website and social profiles, professional-body directories such as CIAT, RTPI and RIBA, public business listings and review-profile links. We identify the source on a listing where it is useful and available.
The directory is intended to help people find businesses that may be able to assist with planning. A listing is not a recommendation, endorsement or guarantee. We ask users to verify contact details, professional status, insurance, availability and suitability directly.
If a listing identifies you, you can ask us to correct inaccurate information, replace business contact details, object to the use of your personal information or request removal. Use our listing-amendment contact route.
Why we use information and our lawful bases
| Purpose | Information | Lawful basis |
|---|---|---|
| Answer enquiries and process listing corrections | Contact and message information | Our legitimate interests in responding and keeping the site accurate; steps requested before a contract where relevant |
| Publish and maintain the professional directory | Public professional and business information | Our legitimate interests in providing a useful, accurate directory of planning-related services |
| Operate, secure and troubleshoot the website | Technical and security information | Our legitimate interests in delivering a reliable and secure service and protecting visitors and our systems |
| Remember an external-content choice | Your provider preference on your device | Your consent to load that provider and our legitimate interest in remembering and respecting your choice |
| Measure and improve the website and its guidance | Optional analytics information | Your consent, which you may withdraw at any time |
| Meet legal and regulatory duties | Relevant enquiry, directory or technical records | Compliance with a legal obligation |
Your right to object
You have the right to object when we use your personal information on the basis of legitimate interests. Tell us about your particular situation and we will stop unless we have a compelling lawful reason to continue or the information is needed for legal claims.
How long we keep information
- We normally keep ordinary enquiry correspondence for up to 24 months after the last contact, unless it relates to a transaction, complaint or legal issue that requires a longer period.
- Directory information is kept while the listing remains relevant and the business appears to operate. We correct or remove personal information when it is no longer necessary or after a valid request.
- Technical and security records are retained only for the period reasonably needed for security, fault investigation and legal duties, according to the relevant provider's retention schedule.
- External-content preferences remain in your browser until you revoke them, clear site data or the preference expires after a policy change.
- Google Analytics cookies are configured to last for up to 12 months. User- and event-level analytics data is kept for no longer than 14 months; aggregated reports may remain available for longer.
Your data-protection rights
Depending on the circumstances, you may have the right to ask for access, correction, erasure, restriction, portability, or to object to our use of your information. Where processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful processing.
We may need to confirm your identity before acting on a request. There is normally no charge, and we normally respond within one month. Visit the Information Commissioner's guidance on access rights for more information.
Our data-protection complaints process
You can make a data-protection complaint by email, telephone or post using the details below. Please explain what happened, which information or listing is involved and what outcome you are seeking. You do not have to use a particular form or legal wording.
We will acknowledge a complaint within 30 days. We will investigate without undue delay, keep you informed where an investigation takes time, and explain the outcome and any action taken. We may ask for information needed to confirm identity or understand the concern, but will not ask for more than is reasonably necessary.
You also have the right to complain to the Information Commissioner's Office. Details are available at ico.org.uk.
We review this notice when our data uses or providers change. The date at the top shows the latest review.
Contact Copla Ltd about privacy
Email [email protected] or use the Planning Maps UK contact page.